Coronavirus Information 

Youth Clubs

All Surrey County Council youth centres are closed. All associated activates are postponed.

Follow Surrey Clubs for Young People on Facebook @sc4yp, Twitter @surreyclubs and check in here on our website for updates and information

Working with or parenting children with additional needs. 




Barnardos - Moving Forward Project for children and young people with disabilities is still available. 

General information 

Red Cross Helpline
The Red Cross has set up a free phone line to help people facing a range of issues due to the coronavirus and the lockdown period. It’s run by friendly, experienced staff and volunteers, who can give practical and emotional support to anyone who is lonely, worried or struggling to get what they need. The number is 0808 196 3651 - it's free to call, confidential and open daily from 10am to 6pm.

Support and Wellbeing Directory and COVID 19 information in different languages

Support information for CROYDON 

Surrey adults needing extra support 

5 Things you can do 

Government information - Children's Guide to Coronavirus 

Surrey County Council Early Years information 


Family Mediation 

Helping young people understand dementia 

Girl Guiding adventures at home 

Welfare resources to help families cope during the coronavirus crisis.

Childline- A free, private and confidential service for children and young people where you can talk about anything. The phone service 0800 1111 operates between 9am and midnight.

NSPCC Helpline
The NSPCC helpline has received £1.6 million in government funding to help people report concerns about vulnerable children. The NSPCC Helpline can be reached 24 hours a day by email, at [email protected], or through its online reporting form on the main NSPCC website. Helpline practitioners can be contacted on 0808 800 5000 Monday to Friday 8am-10pm or 9am-6pm at the weekends.

Keeping Children Safe Online
The Home Office has published advice and guidance to help parents and carers keep children safe online during the coronavirus outbreak

Domestic Abuse 

East Surrey Domestic Abuse Services: 01737 771350 (Serving Reigate and Banstead, Mole Valley and Tandridge) 

Your Sanctuary: 01483 776822 (Serving Woking, Runnymede and Surrey Heath) 

North Surrey Domestic Abuse Services: 01932 260690 (Serving Epsom and Ewell, Elmbridge and Spelthorne) 

South West Surrey Domestic Abuse Services: 01483 898884 (Serving Guildford and Waverley)

Opening hours - Monday – Friday 9am - 4pm
Your Sanctuary Helpline 01483 776822  is available from 9am till 9pm 7 days a week
Your Sanctuary online chat service is available here SafeLives also have a dedicated page to helping during Covid 19 Cyber and Online safety | Veritas Justice also have some good advice round staking and staying safe  

Safe Space

Surrey County Council and our partners were really pleased to hear that Boots stores are now working with Hestia to provide victims of domestic abuse access to safe spaces in pharmacy consultation rooms where they can contact specialist domestic abuse services for support and advice.

Mental health, motional wellbeing support for children aged 10 and over

 Young peoples mental health support

CYP Haven are safe spaces for young people to drop into to talk about worries and mental health confidentially. Although the centres are closed, there is a virtual phone service operating the opening times and phone number of which are listed on their website.

Emerge Advocacy are a charity whose workers provide support for children and young people aged 10-25 who have attended Royal Surrey or St Peters Hospital because they've self-harmed, taken an overdose or if they are feeling suicidal. They can offer support by phone / video call during this period and can receive referrals from schools for young people who have not attended A&E but who are deemed likely to do so under normal circumstance

Kooth is a free, anonymous, confidential, safe, online wellbeing service, offering counselling, information, and forums for children and young people age 11-18.

No Panic provides support for those who suffer from Panic Attacks, Phobias, Obsessive Compulsive Disorders and other related anxiety disorders. They have a Youth Helpline (0330 606 1174) for 13 to 20 year olds

Papyrus provide confidential support and advice to young people struggling with thoughts of suicide, and anyone worried about a young person through its helpline- 0800 068 4141

SABP Youth Counselling Service provide online and telephone Counselling for 12-24 year olds with mild to moderate issues, living, working or studying within west Surrey and north east Hampshire. Contact can be made by phone 0345 6002516 or 07827 992764 or email: [email protected]

The Mix offers information and advice about any subject to children and young people between 13-25. It provides helpline and online support

YMCA East Surrey offer telephone and on-line counselling via their Heads Together Youth Counselling and Waves group support for young people with mental health needs. These are currently being offered remotely and the service are open for further referrals

WAVES - 13-19 Year olds. A private Facebook account for young people with live talking sessions, videos, activities and resources. 

If you are concerned about your or another child's emotional wellbeing, you can contact the Young Mind's Parent Helpline on 08088 025544.

 MAN&BOY provide fun and engaging activities for boys struggling with an aspect of life, aged 9-12 and a father figure to build strong, positive, long-term relationships. Connect In offers an opportunity to take part in challenge activities, with an emphasis on fun, encouragement and building relationships. There will be a chance to join a WhatsApp group supported by team facilitators and join a weekly video call to chat about how things are going. MAN&BOY is free for families

Grief and bereavement

The loss of someone close can be difficult at any time for a child but may be especially hard during this period where children are not seeing friends or other family members as regularly as they might. The services below may be able to offer some help and advice both to children and parents

Child Bereavement UK is a service that provides confidential support and guidance to children, adults and professionals affected by bereavement. It has a helpline- 08000 288840 or can be contacted by email [email protected]

Cruse are a bereavement charity, who have a free helpline- 0808 808 1677 along with a large amount of resources on its website.

Winston's Wish - support in helping bereaved children

Jigsaw bereavement helpline

Emotional and Physical health issues 

Safespace is an interactive website designed for school age children, providing advice on physical and emotional health issue

The Occupational Therapy (OT) Advice Line (07974 230 554) provides advice regarding self-care (getting ready to go out, eating a meal, using the toilet), being productive (going to nursery/ school), leisure (playing with friends/doing hobbies). It is open Tuesdays and Thursdays 2pm – 4pm

The Surrey-wide 0-19 Advice Line (Health Visiting, School Nursing) provides support on all aspects of child health, development and parenting. The helpline can be contacted on 01883 340 922 and its opening hours are between 8am- 5pm Monday- Friday

Learning Space are a mental health charity who work with children and young people for a wide range of reasons. Support offered includes a telephone helpline, support for parents awaiting a CAMHS service and online support for young people with anxiety. They can be contacted on 07588757638 (West Surrey) or 07907336592 (East Surrey).

Young Minds is a charity that aims to support children and young people's mental health. They have produced a blog for young people concerned about coronavirus.

Chat Health - a place for young people to get health advice 

CAMHS Community Crisis Service provide specialist assessment for children and young people in crisis who present at any of Surrey's general hospitals or who are referred directly to the service by their local CAMHS practitioner, health or social care professional.

Staying Safe at Home - Domestic Violence - Online Safety 

CS4319_-_Staying_Safe_at_Home and online_(1).pdf

LGBTQ+ services

Outline provides support to people with their sexuality and gender identity, including but not limited to the lesbian, gay, bi-sexual and trans community of surrey, primarily through their helpline (01483 727667), website, live chat facility on their website and support groups

Pride in Surrey are continuing to support people during this time through a number of initiatives. The details of these and support are available through their website and helpline number- 01483 664770

Twister (LGBT+ Youth Groups) Youth Workers from Surrey County Council run Twister, which is a safe space where young people can meet to get support, make friends, and take part in fun, creative and awareness raising activities. It is for young people age 13 to 19 and up to 25 if the young adult has special educational needs or disabilities (SEND). Groups are continuing to run virtually


Family Lives is a charity whose aim is to help support parents and carers to deal with all aspects of family life. They have detailed information on their website, as well as a telephone helpline- 0808 800 2222.

Barnardo's Surrey Positive Parenting Service offers advice and support for parents of children who have been diagnosed with, or whose children are awaiting a diagnosis of ADHD. Self-referrals are being accepted and contact can be made by phone- 01293 610689 or email: [email protected]

Family Link's Parent Zone has a number of free resources that may be useful for parents, as well as a link to their free online parenting course ,which is hosted on the Netmums website.

If you are a Surrey resident you can access several free online parenting guides. The guides are called understanding your pregnancy, labour, birth and your baby/Understanding your baby/Understanding your child 0 to 19 years.

Parent and carers- emotional wellbeing support

Anxiety UK is a service that supports people suffering from anxiety, stress and anxiety based depression. It has a helpline 03444 775774 and text service: 07537 416905

Calm is a service for anyone who for whatever reason wants someone to talk to or to find information and support. Its helpline can be reached on 0800 58 58 58, a web chat service is also available through its website

The Lucy Rayner Foundation provides counselling support for parents and young adults struggling with mental health challenges. They can be contacted by telephone or email: [email protected]

No Panic provides support for individuals who suffer from Panic Attacks, Phobias, Obsessive Compulsive Disorders and other related anxiety disorders. They have a helpline number - 08449 674848.

Relationship support and advice for single parent

Relate West Surrey is a service who offer relationship support to couples and young people aged 11-18. They are offering currently offering these services via Webcam. They can be contacted for appointments by telephone 01483 602998 or email [email protected]

Gingerbread is a charity that offers advice and support to single parents. They have a helpline 08088 020925 that can offer advice on a wide range of subjects.

Runaway Helpline
Missing People and The Runaway Helpline are still providing a 24/7 service on phone, text and email and chat between scheduled times of 2.30pm to 9.30pm. See the posters for young people and for carers.

Coronavirus - online safety

The Children's Commissioner for England, in association with the privacy law firm Schillings, has produced a digital safety and wellbeing kit for parents and a safety guide for children to help keep children safe and well online during the coronavirus outbreak.

Online Resources
Welfare charity has compiled some resources to help families cope during the coronavirus crisis.

Keeping Children Safe Online
The Home Office has published advice and guidance to help parents and carers keep children safe online during the coronavirus outbreak

Reporting Crime

It is perhaps more important than ever to help spread awareness about the 100% anonymous crime reporting service at The service can provide much needed confidence to young people to speak up and share the information they know about crime.